We have a 28-day return policy, which means you have 28 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@gypsetandtherainbow.com. Returns must be sent to the following address: [Gypset And The Rainbow, Third Floor, Cheethams Mill, Park Street, Stalybridge, Cheshire, SK15 2BT.] 

Items returned to us must first request a return to be accepted. The customer is responsible for the cost of the return. Please retain proof of postage should your item get lost whilst being returned.

You can always contact us for any return questions at sales@gypsetandtherainbow.com

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on final sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. You’ll be automatically refunded using your original payment method within ten business days if approved. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since we approved your return, please contact us at sales@gypsetandtherainbow.com.

Returns are accepted for 28 days. No final sale items

The customer provides return shipping.

No restocking fee